TERMS AND CONDITIONS
OF SUPPLY
2 April 2024
About us
Company details: Redox Health Ltd, trading as Holon, (company number SC776701) (“we”, “us” and “our”) is a company registered in Scotland and our registered office is at 5 Fitzroy Place, Glasgow, Scotland, G3 7RH. Our main trading address is 528 Great Western Road, Glasgow G12 8EL. We operate the website https://www.holon.co.uk/.
Where to find information about us and our services
You can find everything you need to know about us and our services on our website, which you should consult before you engage us. Further details on our services are also provided on our page on the website and app of Mindbody, our third party service provider who manage our scheduling system for taking bookings and making appointments (website available at: https://www.mindbodyonline.com/explore/locations/holon). Key information will be
communicated to you in writing after you place an order, either by email or through your online account with Mindbody, where details of your appointment will be accessible.
When you make an order with us you are agreeing that:
• Orders are confirmed and accepted by Mindbody.
• Sometimes we reject orders.
• You are charged at the time of ordering.
• We charge interest on late payments.
• We pass on increases in VAT.
• We’re not responsible for delays outside our control.
• You’re responsible for making sure your measurements are accurate.
• You have a legal right to change your mind.
• You can end an on-going contract.
• You have rights if there is something wrong with your service.
• We can change services and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw services.
• We can end our contract with you.
• We don’t compensate you for all losses caused by us or our services.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.
Orders are accepted and confirmed by Mindbody
Mindbody will contact you to confirm when an order is made and/or provide a booking confirmation to your account. Only when your order is accepted by Mindbody is a contract formed between us and you.
Sometimes we reject orders
Sometimes we reject orders, for example if you are located outside the UK, if you are under the age of 18 and/or we can’t verify your age, or the service was mispriced by us in error. When this happens, we let you know as soon as possible and refund any sums you have paid.
You are charged at the time of ordering
All payments are made through the Mindbody platform. Payment is taken through the Mindbody platform and remitted to us at the time when you place an order.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We’re not responsible for delays outside our control
If our supply of your service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay or arrange an appropriate alternative date for us to provide our services. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial, with the effect that we will be unable to provide the services to you, you can contact us by email at hello@holon.co.uk or telephone at 0141 370 3434 to end the contract and receive a refund for any services you have paid for in advance, but not received.
You have a legal right to change your mind
Your legal right to change your mind.
For most of our services, you have 14 days after the date your order is confirmed to change your mind about a purchase, but:
• You lose the right to cancel any service when it’s been completed (and you must pay for any services provided up the time you cancel).
• You cannot cancel a booking for any order made for our services, where these are to be provided within the 14 day period from the date of your order.
How to let us know and what happens next.
If you change your mind, a cancellation request must be submitted through the Mindbody platform, where your order was initially placed. Subject to the restrictions set out above, we will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
You can end an on-going contract
If you wish to end an on-going contract with us (for example, for our regular services including our memberships) you should send us a written confirmation of this request in writing, specifying the date on which you wish to end your contract. If you have any questions, please contact us by email at hello@holon.co.uk or telephone at 0141 370 3434.
You have rights if there is something wrong with your service
If you think there is something wrong with your service, please contact us by email at hello@holon.co.uk . Remember that You have several options for resolving disputes with us.
We can change services and these terms
Changes we can always make.
We can always change a service:
• to reflect changes in relevant laws and regulatory requirements;
• if those changes do not materially affect the nature or quality of the service; and
• to make minor technical adjustments and improvements. These changes will not
affect your use of the service.
Changes we can only make if we give you notice and an option to terminate.
We can also make the following types of change to the service or these terms, but if we do so we’ll notify you and you can then contact us by email at hello@holon.co.uk or telephone at 0141 370 3434 to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received:
• If we change the location where the services were agreed to be provided to you;
We can suspend supply (and you have rights if we do)
We can suspend the supply of a service.
We do this to:
• deal with technical problems or make minor technical changes;
• update the service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the service (see We can change services and these terms).
We let you know, may adjust the price and may allow you to terminate.
We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service we will adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than fourteen days you can contact us by email at hello@holon.co.uk or telephone at 0141 370 3434 to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.
We can withdraw services
We can stop providing a service. We let you know at least 14 days in advance and we refund any sums you’ve paid in advance for services which won’t be provided.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
• you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the service, for example, where you fail to complete, in a timely manner, our client waiver and disclaimer where appropriate and required for the services we offer.
We don’t compensate you for all losses caused by us or our services
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
• Unexpected. It was not obvious that it would happen and nothing you said to us
before we accepted your order meant we should have expected it (the loss was
unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken
the steps set out in the section We’re not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action,
including following our reasonable instructions for use.
We use your personal data as set out in our Privacy Notice
How we use any personal data is set out in our Privacy Notice.
You have several options for resolving disputes with us
Our complaints procedure.
If you have a complaint, you can contact us by email at hello@holon.co.uk and we will do our best to resolve any problems you have with us or our services.
Resolving disputes without going to court.
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to [NAME OF ADR ENTITY] through their website at [WEBSITE ADDRESS]. [[NAME OF ADR ENTITY] does not charge you for making a complaint and] [[if OR If] you’re not satisfied with the outcome you can still go to court.
You can go to court.
These terms are governed by Scottish law and wherever you live you can bring claims against us in the Scottish courts. If you live in England, Wales or
Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact us by email at hello@holon.co.uk or telephone at 0141 370 3434 to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.
You can only transfer your contract with us to someone else if we agree to this.
We may not agree if, for example, that individual is not reasonably likely to attend their appointment, or is not based in the UK. We can require the new owner to prove you transferred the service to them, for example by providing written evidence to that effect.
The transfer of your contract is always subject to the Mindbody terms of service.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
Where appropriate, these terms are subject to and supplemented by the Mindbody terms of service.
You should consult the Mindbody terms of service for detail on the use of their platform/website, technical advice, and your rights against Mindbody in the event of default by them. We make no statement, warranties representations or guarantees in respect of the operation of the Mindbody website and content not provided by us on the Mindbody website.
